Frequently Asked Questions
WHY IS A SILK PILLOWCASE THE IDEAL CHOICE?
Silk has a slip that cannot be found with other fabrics, this makes it the ideal choice for the hair and delicate facial skin. The smoothness of our pillowcases allows your skin to glide, whereas cotton grips and scratches the delicate facial skin, contributing to premature stretching and skin creasing. Cotton and synthetic fabrics dry out the hair and skin. They twist your hair at the root as you sleep, causing tangles and breakage over time. Cotton also wicks moisture from the skin and will absorb the quality skin products you are investing in.
WHAT’S THE DIFFERENCE BETWEEN A SATIN PILLOWCASE AND A SILK PILLOWCASE? -
Silk is a natural fiber, whereas ‘satin’ is petroleum based, synthetic material. Satin takes up to 200 years to biodegrade, it's thinner, it ‘sweats’, and becomes rough and pills overtime, essentially negating the positive benefits of sleeping on a smooth pillowcase or using a silk scrunchie.
The smooth, charmeuse silk finish of our product is superior in that it’s more ecological, softer and breathes.
Satin is a synthetic fabric, otherwise known as polyester. It does have shin and feels soft, but simply does not offer the same benefits on a microscopic level.
HOW DO I CARE FOR MY SILK PRODUCTS?
Our 100% PURE, MULBERRY SILK PRODUCTS WERE MADE TO CARE FOR YOU. HERE ARE SOME WAYS YOU CAN CARE FOR THEM.
Your charmeuse silk product has been made for you to use as a beauty product.
Our Silk products are machine washable. Wash in a delicate cycle with cold water.
Hint: Your silk pillowcase or Scrunchie will love you more if you hand wash it.
Use a PH balanced or "delicates" laundry detergent that specifies for "silk".
Regular detergents can cause silk to loose its lustre and softness.
Do not use bleach products. Hang to dry. Silk prefers to "bathe" alone. Do not wash with items that have velcro, zippers, studs or other sharp details. We recommend the use of a garment bag.
WHY DO OUR PRODUCTS STAND OUT?
Our pillowcases have a charmeuse finish, so they feel smooth and luxurious. Other non-charmeuse products lack any health and beauty benefits.
Silk is easily replicated by other "fake" synthetic products. We have taken great measures to ensure we are offering the real thing.
Made from pure mulberry silk with a thickness of 19 momme, our pillowcases are the very best available in Canada.
WHAT DOES MOMME MEAN?
Momme is the measurement indicating the weight of the silk. The thicker or heavier the silk, the more it drapes, the softer it feels and the longer it lasts.
We have selected 19 Momme as our preferred measurement for our products because of it's lightness, softness and affordability.
IS IT SAFE TO SLEEP ON SILK?
We have selected silk suppliers that meet the very stringent international Oeko-Tex® Standard 100.
If you purchase a cheaper silk pillowcase online or in-store, you may not know what you’re really buying.
When it comes to silk you get what you pay for. Cheap silk may simply not pass the safety and quality testing our suppliers have taken the time to enforce.
IS SILK APPROPRIATE FOR ALL AGES?
Silk is beneficial to anyone, young and old! In fact it's great for preventing bedhead in children. It's great for colored hair, extensions, bearded men and those with delicate skins
WHAT PILLOW SIZES DO YOUR CASES FIT?
Our pillowcases are available in Double/Queen size of 20” x 30” (51cm x 76cm) and a King size of 20" x 36" (51cm x 91cm). We have done market research and have found that these two options suit the majority of households.
OUR SHIPPING POLICY
Shipping is only available only in CANADA at this time.
We strive to process orders as fast as possible. Processing time is usually 1 business day, however please allow up to 2 business days (excludes weekends and national holidays). All orders must be placed by 10:00 PM MT to start processing on next day. Tracking info will be sent to your designated email address when your orders ships.
*ORDERS OVER $200 TO CANADA SHIP FOR FREE.
All orders are shipped from our distribution centre located Alberta. For standard delivery (Canada Post) please allow 1-4 business days for Central deliveries and 4-8 business days for deliveries to the East Coast and West Coast. Sales taxes will be calculated at checkout where applicable, depending on delivery address. Processing time applies to all expedited orders.
We do not currently ship outside of Canada
REFUNDS AND RETURNS
Your satisfaction is very important to us. We will do everything we can to make you happy.
Send all refund/return inquiries to firstname.lastname@example.org
If you receive a damaged or faulty item, please contact us within 14 days of delivery for a replacement.
If you change your mind and wish to exchange an item for a different color, that's no problem. To be eligible, your item must be returned within 30 days of purchase. Please use a trackable shipping method, as we cannot be responsible for missing incoming deliveries. The goods must be unused, in the same condition you received them in and they must also be in the original packaging. We may charge a small freight fee to dispatch your replacement, depending on your location.